As a leader I explain myself. A lot
"A lack of communication breeds assumptions of what the other person is thinking or feeling... and assumptions are, more often than not, incorrect." Anonymous
I do come across leaders who find themselves frustrated at the reaction, even lack of action of their people. They feel their intent or instructions are misunderstood or they wonder why their people react to them the way they do. Of course I always coach them to look in the mirror first. It is hard and the human ego will steer us away from self-criticism. "What did I do or not do to cause this?" "Where did I fail in my instructions?"
I coach leaders to use intent-based instructions instead of simply telling people what to do. Intent-based instructions follow a Purpose (why), Key Tasks (those few things which must be done to ensure success) and End State (what it looks like, sounds like, etc. when complete). You can find more on this topic in my first book and by visiting a non-public part of my website where I offer a short paper on intent. Go here.
What I do is briefly describe the purpose behind my words and actions. I'll use phrases such as, "I'm asking because..." or "I'm going to do this myself because..." My intent with statements like these is to preserve the trust I've formed with those I lead.
I lead a small business and I told two of my people that I was going to call a customer myself to explain a problem with their order. I stated, "I trust you and I'm only calling because it sends a message when a customer hears from the business owner. I'll back off and let you handle this after the call." Or, "I'm asking pointed questions today because I need to fill in some of my information gaps so I can steer the organization better. Please don't think I've lost confidence in you."
Small statements like this can clarify a lot and prevent subordinates from doubting your trust and confidence in them. They can also help subordinates see the bigger picture. Always look in the mirror but take a moment to explain your words and deeds. You'll actually be training your people to be leaders when you do.
Make it Personal!
Rob
Rob Campbell