"How can I help," as a statement
Do you have one of those people on your team, the 'problem machine' who has the personal capability to solve problems yet always seems to drop them on your lap? I've always coached leaders never to bring problems to their boss - bring solutions. When we present a problem to the boss, "we really need to revamp our PTO policy," or "I can't get the sales team motivated to achieve greater results in Q2," we are essentially giving them more work. What is a leader to do with these statements? I've seen some take ownership of these problems and become overwhelmed and ineffective. This starts the 'delegation' discussion. I've blogged about it and will do more as it remains a challenge. Here are some thoughts and philosophies on this matter.
Nobody showed you how to solve problems. Reflect on your life and career and think about the times you were left in the dark in the deep end of the pool having to figure it out. You did and learned and are better for it.
You'll get what you deserve. The statements above will continue to come your way unless you change your approach. It is easy for people to say them knowing you will swoop in with your super human powers and save the day.
You are doing your people a disservice if you are a problem sponge. They will never grow.
Of course, a rude way to deal with these statements is to state bluntly, "that's your problem," or "so what do you want me to do about it?" I like the approach of, "how can I help." pronounced as if it were a statement instead of a question. It is more diplomatic and nurturing. "How can I help," followed by a disciplined silence will get the 'problem machine' thinking on their own. It may help them discover the problem is theirs to solve. It can be coupled with, "what small steps do you think you could take to resolve that?"
Indeed, "How can I help," is a question but when delivered in the spirit of, "I want you to try first," stated instead of asked, you'll be helping your people problem-solve on their own and grow.
How can I help you.
Make it Personal!
Rob
Rob Campbell