Already tried that? Then why is it still broken?
"For those we lead, the answers lie within" Colonel Rob Campbell
The statement, "I've already tried that," is typically associated with a problem a person is addressing. When I hear, "I'm doing (or done) that already," or "I've already tried that," it starts me to wondering; "Why is it still a problem then?" Or I wonder if the person is not listening or being defensive. There is danger contained in this statement and its related thought process. One should pause and think about why they are saying it.
"I've already tried that," places a lid on creative thinking and problem solving. It should be used in the context of cause and effect or action, reaction, counteraction. "I've tried that and this was the result, therefore I need to think about the potential flaws in my approach and why it did not have the reaction or effect I desired" or "Perhaps there is another way to address this challenge." One must drop their ego, let their defenses down and think deeper about the problems they face. They ought to look in the mirror first.
If you hear this statement as a leader, counter with, "did it work for you and if not, why do you think it didn't? If you believe the person is being defensive, you can counter with, "I know you are committed to solving this problem so how I can I help?" Force the person to think, to pause and reflect on their approach. You can even redirect through coaching and training to help them overcome this limiting thought process. "Seth, I hear you say this often and I believe it is stifling your ability to problem solve effectively. How could you alter your thinking to achieve better results?"
For those we lead, the answers lie within but, "I've already tried that," will keep them bottled up.
Make it Personal!
Rob
Rob Campbell